Despite our very best efforts, technology hiccups do happen. For the purposes of transparency, we will be updating this page with System Status as well as a Log of all Incident Reports that occurred with Jeto starting February 2020 onward. If you notice any issue with our service please report it via the chat on this page or drop us a line at help@jeto.io.


Current Status: All Services Are Running Normally

Incident Reports

2021 01 26 - Services Unaccessible (DNS ISSUE)

Jeto service has been inaccessible due to a DNS synchronization Issue between 10:31 and 11:17 AM Est (time may vary depending on geography and DNS propagation delays).

2021 01 18 - Scheduled maintenance

On January 18th, between 8:16AM EST and 8:38AM EST

Jeto was down for scheduled maintenance. This update delivers better performance and reliability for our users.

2020 02 24 - Interruption to Email Notifications Services 

On February 24th, between 11:06PM EST and February 25th 3:41 PM EST
Email notifications services  - including campaign created/updated notifications, user invitation emails, password reset, launcher shared notifications and campaign comments - were halted, resulting in emails not being sent during this service interruption. Upon resolution, emails affected by the interruption were not processed retroactively. 

In addition to fixing the issue, the risk related to this type of interruption has been mitigated by improving the services with the addition of a backup email notifications server and additional email delivery monitoring alerts.  

2020 02 24 - Delayed Campaign Creation / Campaign Update

On February 24,  between 11:06PM EST and February 25th 8:51 AM EST.
Campaign creation and campaign update activities were delayed. Upon resolution, all campaigns were processed, around 8:51 AM EST. 

2 clients where affected by this issue and were proactively contacted by the Jeto support team.

In addition to fixing the issue, the risk related to this type of interruption has been mitigated by improving the services with the addition of a backup email notifications server and additional email delivery monitoring alerts.

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