Despite our very best efforts, technology hiccups do happen. For the purposes of transparency, we will be updating this page with System Status as well as a Log of all Incident Reports that occurred with Jeto starting February 2020 onward. If you notice any issue with our service please report it via the chat on this page or drop us a line at help@jeto.io.


Current Status: All Services Are Running Normally

Log4J Critical Vulnerability

On Dec 9th 2021 a critical vulnerability was uncovered in Log4J. Please note that Jeto does not use this framework and therefore, it is not directly affected by this threat. We have also confirmed that our upstream vendors have applied mitigation measures and we believe that these mitigations should cover with what is currently known about these vulnerabilities.

We will continue to monitor the situation and communicate any update here.

Incident Reports

2021 12 21 - Intermittent Login errors and delayed job processing.

Jeto application was inaccessible to a subset of users and campaigns job processing was suspended between 12:40 PM UTC and 16:55 PM UTC due to a Java service interruption caused by a human error. All jobs resumed normally.

2021 12 15 - Intermittent Authentication Errors
Jeto application was inaccessible to a subset of users on December 15th 2021, 15:36 UTC following a Major disruption in our Authorization Service (Auth0).

2021 01 26 - Services Unaccessible (DNS ISSUE)

Jeto service has been inaccessible due to a DNS synchronization Issue between 10:31 and 11:17 AM Est (time may vary depending on geography and DNS propagation delays).

2021 01 18 - Scheduled maintenance

On January 18th, between 8:16AM EST and 8:38AM EST

Jeto was down for scheduled maintenance. This update delivers better performance and reliability for our users.

2020 02 24 - Interruption to Email Notifications Services 

On February 24th, between 11:06PM EST and February 25th 3:41 PM EST
Email notifications services  - including campaign created/updated notifications, user invitation emails, password reset, launcher shared notifications and campaign comments - were halted, resulting in emails not being sent during this service interruption. Upon resolution, emails affected by the interruption were not processed retroactively. 

In addition to fixing the issue, the risk related to this type of interruption has been mitigated by improving the services with the addition of a backup email notifications server and additional email delivery monitoring alerts.  

2020 02 24 - Delayed Campaign Creation / Campaign Update

On February 24,  between 11:06PM EST and February 25th 8:51 AM EST.
Campaign creation and campaign update activities were delayed. Upon resolution, all campaigns were processed, around 8:51 AM EST. 

2 clients where affected by this issue and were proactively contacted by the Jeto support team.

In addition to fixing the issue, the risk related to this type of interruption has been mitigated by improving the services with the addition of a backup email notifications server and additional email delivery monitoring alerts.

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